Frequently asked questions

Yes. We ship to every province and territory in Canada. Canadian visitors see prices in CAD, and checkout is in CAD. You can switch between USD and CAD at the top or bottom of any page.

United States: free on orders over $150 USD, $9.99 below that.
Canada: free on orders over $200 CAD, $14.99 CAD below that. Express (1–2 business days) is $20 CAD.

Heavy items such as large printers ship at their own rate. See the next question.

Items of 20 lb and up ship at a rate based on their weight and are not included in free shipping: $49 up to 50 lb, $99 for 50–100 lb, $199 freight for 100–200 lb and $349 freight above 200 lb. The product page tells you when an item counts as heavy. For several printers or a pallet, ask for a quote with shipping included.

In-stock orders placed before 2 pm ET on a business day usually ship in 1–3 business days. Items marked Ships within 7 business days ship within 7 business days. You get a tracking number by email when your order ships.

Taxes are calculated at checkout from your shipping address: US sales tax where it applies, and GST, HST or PST for Canadian orders. You see the total before you pay.

Not through the online store. Contact us with your location and what you need, and we will tell you what we can do.

Search your printer model or the cartridge number (it is printed on the old cartridge), or use our toner finder. Each cartridge page lists the printers it fits. Not sure? Send us your printer model and we will confirm before you order.

Genuine cartridges are made by your printer brand. Compatible cartridges are made by another manufacturer to the same size and chip spec. They cost less and are covered by our 1-year replacement guarantee. Every compatible product is clearly labeled. Read the full comparison.

High-yield cartridges fit the same printers, print more pages and cost less per page. Choose standard if you print only a few pages a week. How page yield works.

Many laser printers (especially Brother) use a separate drum that lasts through several toner cartridges. Replace it when the printer says Replace Drum or when prints show repeating marks. What a drum unit does.

Unopened cartridges can be returned within 30 days. If we confirmed the fit before you ordered and it does not fit, we exchange it at no cost.

Every printer and brand-name supply we sell is new and genuine, bought from established North American distributors. Compatible and remanufactured cartridges are always labeled as such.

Major credit cards and the digital wallets shown at checkout. Businesses, schools and government buyers can ask about paying by purchase order.

Yes. A volume discount is applied automatically at checkout: 1% off orders over $100, 2% over $1,000 and 3% over $5,000. For bigger or recurring orders, request a quote or apply for wholesale pricing.

Contact us as soon as possible with your order number. If it has not shipped yet, we will do our best to change or cancel it.

You can return new, unopened products in their original packaging within 30 days of delivery. Opened toner and ink can be returned only if defective. Start a return from the contact page with your order number. Full returns policy.

Printers come with the manufacturer's warranty, and genuine supplies are covered by their manufacturer. Compatible toner is covered by our own 1-year replacement guarantee against defects.

Try the steps in our printer troubleshooting guides. If the cartridge is defective, contact us with your order number and a photo of a test page, and we will replace it.

Yes. Offices, schools, IT teams, MSPs and resellers get volume pricing on printers, toner and ink. Apply for a wholesale account or request a quote.

Yes. We can ship to one location or split an order by site across the US and Canada. Send the addresses with your quote request.

Tell us how many people print, about how many pages a month, and whether you need color, scanning or fax. We will recommend the right printers and the toner they use. Or start with our printer buying guides.